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Shipping & Returns Shipping & Returns

We deliver to you by mail directly to your home.
Depending on the payment method your order is sent as registered mail or p.o.d. Smaller orders are sent in air cushion envelopes, bigger ones in packages. All deliveries are sent by mail with the service of Österreichische Post AG.
Orders up to 2.0 kg are done and sent automatically. For orders of more than 2.0 kg an extra mail containing information about delivery costs is sent to you.
Orders will be dispatched to the customer after receiving the payment or if the payment method is p.o.d.
Orders with a value of goods more than 500 € are free of shipping costs within A and EU.

The following table provides an overview of the various shipping costs.
For the most, the delivery costs consist of postalcharges of the Österreichische Post AG, which are dependent on the weight class. The remaining costs are for packaging, travel time, ec.
The given weights within the ordering process can deviate from the actual weight of the delivered package, due to the numerous combinations of the different articles which can cause relative weight variations.

Country A, Austria EU International
Weight

 

 

 

p.o.d. costs

+ 5.0 €

+ 5.0 €

on request

< 50 g

4.0

5.5

7.0

< 100g

4.5

5.5

9.0

< 500 g

6.0

9.0

12.0

< 1000 g (1kg)

8.0

13.0

20.0

< 2000 g (2kg)

10.0

18.0

35.0

> 2000 g (2kg)

on request

on request

on request

Status: Jannary 2007. All prices in Euro.

Transport damage
We ask you to check the contents for completeness and damages immediately upon receipt of the delivery. If the package should be damaged, complain it immediately to the delivery agent. In this case, please get also in contact with us: tobby@tobby.com.
We will send replacements to you as soon as possible.

Note:
Any duty fees or other fees for deliveries in non-EU countries expressly go to loads of the customer. Our on-line shop is currently available in German and English. We expressly point out that TOBBY shall not be liable for misunderstandings which could originate on account of lacking linguistic proficiency.

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A-1150 Wien; Illekgasse 24 - AUSTRIA - VIENNA T: +43 1 982 44 84    F: +43 1 985 05 72    tobby@tobby.com